FAQs

Frequently Asked Questions (FAQs)

 

  1. What is Desquad?

Desquad, short for Design Squad, is a creative brand that specializes in fan merchandise and design agency services. We bring your favorite fandoms to life through unique products and help Indian brands stand out with captivating designs.

 

  1. What types of products does Desquad offer?

Desquad offers a wide range of fan merchandise, including apparel, accessories, home decor, and collectibles inspired by various pop culture themes. We also provide design agency services to empower local Indian brands with creative and engaging designs.

 

  1. How do I track my order?

Once your order is shipped, we’ll send you a confirmation email with tracking information. You can use this information to track the status of your delivery.

 

  1. What is your return and exchange policy?

We want you to be happy with your purchase. If you’re not satisfied with your order, please review our Return & Exchange Policy on our Returns page for detailed instructions on how to proceed.

 

  1. How long does shipping take?

Shipping times can vary based on your location and the shipping method you choose at checkout. You can find estimated delivery times on our Shipping page.

 

  1. How can I contact Desquad’s customer support?

For any questions, concerns, or inquiries, our customer support team is here to assist you. You can reach out to us through the Contact Us page, and we’ll get back to you as soon as possible

 

T-shirt

 

  1. What material is used for Desquad T-shirts?

Our Desquad T-shirts are crafted with the utmost care and quality. We use premium 100% cotton fabric to ensure comfort, durability, and a soft touch against your skin.

 

  1. How do I choose the right size for my T-shirt?

Finding the perfect fit is essential for your comfort and style. To help you choose the right size, we provide a detailed sizing chart for each T-Shirt product. You can find the sizing chart on the product page, which includes measurements for chest width, shirt length, and more. Simply 

measure yourself and compare the measurements with our chart to determine your ideal size.

 

  1. What T-shirt sizes do you have?
    At Desquad, we understand that finding the perfect fit is essential for your comfort and style. That’s why we offer a wide range of T-shirt sizes to cater to different body types. Our T-shirt sizes typically include:

 

  • XS (Extra Small)
  • S (Small)
  • M (Medium)
  • L (Large)
  • XL (Extra Large)
  • XXL (Double Extra Large)


Please note that the availability of sizes may vary depending on the specific T-shirt design and product. To find the exact sizes available for a particular T-shirt, we recommend checking the product page where you’ll find a detailed sizing chart with measurements for chest width, shirt length, and more. This will help you choose the size that’s just right for you. If you’re uncertain about which size to choose, our sizing chart will be a valuable resource to ensure you get the perfect fit.

 

Poster

1. What types of posters does Desquad offer?

Desquad offers a diverse range of posters designed to cater to various interests and aesthetics. From iconic fan art to original designs, our posters span a wide array of themes to add a touch of creativity to your space.

 

  1. What sizes are available for Desquad posters?

Our posters come in multiple sizes to suit your preferences and space requirements. 


Common  sizes include:

A4 and A3 and 12×24

 

Mugs

 

What material are they made of?
Our mugs are made of ceramic as they are strong and brittle.

 

What kind of printing is used?
We use 3D sublimation printing technology to print onto our mugs.


What is the standard Capacity of a Desquad Mug?

All Desquad Mugs come in a standard capacity of 11 ounces (330 ml).

 

Can the mugs be used in the microwave or dishwasher?

The mugs are microwave and dishwasher-friendly.

 

Discounts & Gift Vouchers

 

  1. How can I redeem a discount code on Desquad?

To redeem a discount code, simply add the items you wish to purchase to your cart. During the checkout process, you’ll have the option to enter your discount code in the designated field. The discount will be applied to your order subtotal.

 

  1. Where can I find Desquad’s ongoing promotions and discounts?

Stay updated on our latest promotions and discounts by visiting our “Offers” page. Here, you’ll find information about ongoing deals, bundle offers, and limited-time promotions that allow you to get the most value from your purchase.

 

  1. Can I use multiple discount codes on a single order?

Typically, our system allows for the use of one discount code per order. If you have multiple discount codes, you may need to choose the one that offers the best value for your current purchase.

 

  1. How can I purchase or redeem a Desquad gift voucher?

Gift vouchers from Desquad make for great presents! You can purchase a gift voucher directly from our website and choose the desired amount. If you have received a gift voucher, you can apply it during checkout by entering the unique voucher code in the designated field.

 

  1. Do Desquad gift vouchers have an expiration date?

Yes, our gift vouchers typically have an expiration date. Be sure to check the terms and conditions of the specific gift voucher you have received for its validity period.

Privacy

 

  1. What information do you collect from customers?

At Desquad, we prioritize your privacy. We collect only the information necessary to fulfill your orders and improve your shopping experience. This may include your name, shipping address, email address, and payment information.

 

  1. How is my personal information used?

Your personal information is used solely for order processing, shipping, and customer service purposes. We do not share, sell, or rent your information to third parties for marketing purposes.

 

  1. Is my payment information secure?

Yes, your payment information is secure. We use industry-standard encryption and security protocols to ensure the safety of your payment data. Your credit card information is never stored on our servers.

 

  1. Do you use cookies on your website?

Yes, we use cookies to enhance your browsing experience and gather insights to improve our website. Cookies are small text files that are stored on your device when you visit our website. You can adjust your browser settings to control or disable cookies.

 

  1. How do you protect my personal data?

We implement a variety of security measures to safeguard your personal data against unauthorized access, misuse, or alteration. These measures include encryption, secure browsing protocols, and regular security audits.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Support@desquad.in

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.